Farm Admission Pass Terms

  • You must have a Cannon Hall Farm passport account to purchase and redeem farm passes.
  • Farm passes (bulk tickets) are none refundable and are valid for 12 months from date of purchase.
  • Once your passes have expired, they will vanish from your passport account and will no longer be available to use.
  • Expired passes cannot be replaced.
  • No cash alternative will be given and the passes are not replaceable in the event of loss or damage.
  • Passes are valid for farm admission and are not valid on special, premium events including, but not limited to, pantomimes, evening music events, pumpkin festival and Christmas.
  • If you book in with a farm pass, and need to change the date of your visit, you can do so provided you are within our 48 hour amendment window. In this case, passes from a cancelled booking will be automatically returned to your passport account.
  • Farm passes cannot be used in conjunction with any other discount or deal.

General VIP Terms

  • VIP Experiences vouchers will be valid for 12 months from the date of redemption into your account and must be registered into your Cannon Hall Farm account within three months of receipt. Some experiences are only available at certain times of the year so please check this at the point of purchase and on booking. If you are unable to attend on any of the dates given, Cannon Hall Farm may offer you alternative experiences.
  • All purchases of VIP Experiences are non-refundable.
  • With the majority of our experiences we strongly recommend you book a minimum of 8 weeks before your visit; however, due to high demand on certain products and specific times of year, we suggest you book a date further in advance to avoid disappointment.
  • Please ensure you view the ’Things to Know’ section online at vip.cannonhallfarm.co.uk .
  • All of our experiences and tours are subject to availability.
  • Cannon Hall Farm reserves the right to ask any participant to leave the farm should they behave in an inappropriate or unsafe manner and no refunds will be offered.
  • Where physical vouchers have been requested, these will usually be delivered by APC. Cannon Hall Farm cannot be held responsible for any delivery delays following dispatch.
  • Cannon Hall Farm Gift Vouchers are not redeemable against VIP Experiences.
  • If you purchase a VIP Experience, these cannot be exchanged for cash and no change will be given.
  • When your order has been confirmed your voucher will be dispatched to the address specified if you selected a postage option. If you chose the digital option it will be sent to the recipient digitally - please ensure you type the addresses in carefully.
  • It is the responsibility of the purchaser to ensure that the information you have supplied to us is accurate prior to making a purchase.
  • If you have purchased a VIP Experience, you must book a date in advance. Should you arrive with no specific date booked, then Cannon Hall Farm will offer an alternative where available, in exchange for what has been purchased, or you can leave the farm and call us to book the experience in for a future date.
  • Please note that there will be some variation in the experiences dependant on the time of year that you visit.
  • Cannon Hall Farm requires VIP guests to arrive at the farm half an hour before their experience start time
  • If you do not book in your VIP experience to take place within the given validity, the voucher will become void and cannot be extended, refunded or transferred.

VIP Terms

  • Each experience/tour carries a minimum age for a reason, and children under 17 years old must have an adult with them, who also has a VIP ticket. Please adhere to this when booking otherwise it may result in our farmers turning you away on the day.
  • There will be no refunds offered if you do not adhere to age restrictions.
  • Participating adults are entirely responsible for any accompanying participating children and must ensure they are capable of undertaking the tasks required of them within the experience or tour.
  • It is up to the individual to assess their own fitness levels, and that of any supervised participating children, for each experience as some do require a degree of fitness.
  • Cannon Hall Farm reserves the right to ask you not to continue with an experience if we feel you are not physically able to partake.
  • It is the responsibility of the participating individual to make Cannon Hall Farm aware in writing of any serious health complaint or allergy that may put themselves or others at risk.
  • The VIP animal experiences are not suitable for those with severe hay, dust, or animal allergies, with the exception of the Reptile House Keeper Experience.
  • Whilst every effort will be made to accommodate for those with a disability or learning difficulty, due to practicality and health and safety this cannot always be achieved. Please email the farm with any queries about the most suitable experiences.
  • Please note that the farm animal VIP animal experiences are not suitable for people who are pregnant, or who have auto-immune conditions, due to the risks involved with hands-on contact. Those who are immuno-compromised or on immuno-suppressants are advised to contact the farm before booking.
  • Participants are required to wear long sleeves and long bottoms, preferably not loose fitting and which they do not mind getting dirty. Footwear must be closed-toe, waterproof shoes (e.g. wellies or walking boots) as participants will be required to use foot dips when passing through animal enclosures. A spare change of footwear can be brought and changed in to for the experience.
  • Personal belongings must be left in the reception area and cannot be taken on any of the experiences.
  • Cannon Hall Farm staff reserve the right to refuse to run the experience or tour if participants are deemed to not be clothed appropriately or safely.
  • All animals, regardless of species and normal temperament, can be unpredictable. Although we will only be introducing participants to animals that are used to human contact and have passed our health and safety measures, they are still capable of unpredictable behaviour and acting ‘out of character’. VIPs participate with this understanding and at their own risk. Cannon Hall Farm is not liable for any accidents, loss or damage due to unpredictable behaviour.
  • Please contact Cannon Hall Farm with any special requirements before booking to find out about the experiences available.
  • Our experiences are all on foot and have different mobility requirements so please take this into account when booking.

Cancellation or Changes to the booking by the customer or Cannon Hall Farm

  • Cannon Hall Farm requires VIP guests to arrive at the farm entrance at least 15 minutes in advance of their experience start time.
  • Cannon Hall Farm reserves the right to cancel your experience/tour with no refund if you arrive later than your pre-booked start time.
  • Once a tour/experience has begun it will be at the discretion of Cannon Hall Farm's team to determine if it is possible to join a shared experience, as there are strict animal routines which must be adhered to in order to deliver the experiences/tours.
  • Cannon Hall Farm cannot be held responsible for the weather, and experiences will go ahead regardless of the conditions. However in exceptional circumstances if the experience is cancelled by Cannon Hall Farm, due to weather constraints, an alternative date will be arranged.
  • Cannon Hall Farm reserves the right to alter the itinerary on any given day due to animal welfare and based on the weather conditions, but will ensure that if so, your activity will be replaced with another similar one or your original experience will be delivered but with a different view or itinerary.
  • Cannon Hall Farm reserves the right to alter dates, times and prices or facilities for any reason without any prior notice.
  • The management reserves the right to move animals or make alterations or improvements. We apologise in advance for any inconvenience caused.
  • Cannon Hall Farm reserves the right to reschedule any of the booked dates for the experiences and will provide as much notice as possible; however this cannot always be guaranteed.
  • Once the experience/tour date has been booked, it cannot be rescheduled and is non-refundable unless due to exceptional circumstances: eg: serious illness/injury, pregnancy or bereavement. This is at Cannon Hall Farm's discretion.
  • If an experience is cancelled by Cannon Hall Farm then an alternative date will be arranged.
  • If for any reason the ownership of the voucher is in contention, we will automatically defer the ownership to the purchaser whose details were given on purchase.
  • If you do not wish to redeem your VIP Animal Experience you can credit it into your account to the value of the experience. This credit can then be used to purchase standard farm admission tickets at a time of your choosing.

Specific Requirements

  • Each experience/tour carries a minimum age for a reason, and children under 17 years old must have an adult with them on certain experiences, who also has a VIP ticket. Please adhere to this when booking otherwise it may result in our farmers turning you away on the day.
  • There will be no refunds offered if you do not adhere to age restrictions.
  • It is up to the individual to assess their own fitness levels for each experience as some do require a degree of fitness.
  • Cannon Hall Farm reserves the right to ask you not to continue with an experience if we feel you are not physically able to partake.
  • It is the responsibility of the participating individual to make Cannon Hall Farm aware in writing of any serious health complaint or allergy that may put themselves or others at risk.
  • Whilst every effort will be made to accommodate those with a disability or learning difficulty, due to practicality and health and safety this cannot always be achieved.
  • Please note that the farm animal VIP experiences are not suitable for people who are pregnant due to the risks involved in hands-on contact.
  • Please contact Cannon Hall Farm with any special requirements before booking to find out the experiences available.
  • If you do not book in your VIP Experience to take place within the given validity, the voucher will become void and cannot be extended, refunded or transferred.
  • Our experiences are all on foot so please take this into account.